Buyer Protection

What’s Buyer Protection?

Buyer Protection is a set of ensures offered by onlysilvershop .com that permits patrons to buy with confidence on our web site.

You might be protected when:

The merchandise you ordered didn’t arrive throughout the time promised by the vendor.
The merchandise you acquired was not as described.
The merchandise you acquired that was assured to be real was pretend.
Who’s eligible for Purchaser Safety?

Solely patrons who’ve bought gadgets on onlysilvershop.com are eligible for Buyer Protection.
Any cost made on to a vendor outdoors onlysilvershop.com is just not protected by us. If a vendor does ask you to make a direct cost to they (e.g. by way of PayPal or Financial institution Switch), report them to us instantly.

Present accepted funds on onlysilvershop .com embrace:

Visa
MasterCard
QIWI
Western Union
Financial institution switch
You may as well pay with choose debit playing cards together with:
Maestro

Maestro
When am I protected by onlysilvershop Buyer Protection?

When the merchandise you ordered didn’t arrive throughout the time promised by the vendor.
When the merchandise you acquired was not as described.
When the merchandise you acquired that was assured to be real was pretend.
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The next instances aren’t lined by Buyer Protection:

Fraudulent prices to a bank card. Should you discover any cost to your account that you just didn’t authorize, report it to your bank card firm.
Orders or funds made outdoors of onlysilvershop.com.
Claims that an merchandise was not delivered when the delivery firm’s information present that it was
Claims that an merchandise is just not as described when the vendor can show that it’s.
Gadgets that had been delivered and are as described however the purchaser now not desires. Nonetheless, if the vendor provided the “Additional Returns” assure, you’ll nonetheless be protected.

I’m not happy with the product. What can I do?

If you’re not happy with the product you acquired, you’ll be able to open a dispute earlier than the order is closed. it’s possible you’ll observe the beneath steps to Open Dispute:

1. Check in to the “My Orders” part of your onlysilvershop account
2. Find the related order
3. Click on the Open Dispute button
4. Submit your refund request
Please be suggested to open a dispute earlier than the deadline, or the order shall be accomplished along with your cost being launched to the provider.

Additionally, you’ll have an open communication along with your provider and agree on a mutual refund answer. To contact the provider, it’s possible you’ll go to the product element web page or store and click on Contact Now to ship a message. You may as well click on Chat Now! to speak in actual time with suppliers who’re on-line utilizing our prompt messenger, TradeManager.

 

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